---
title: "Chat and (Video)call"
url: "https://niceday.productfruits.help/en/article/chat-and-videocall"
language: "en"
last_updated: "2023-10-25T21:47:27.435Z"
---

# Chat and (Video)call

##   
Chat 💬

On the personal page of a client or colleague, a pop-up window opens on the right-hand side: the chat box.   
You can send 1-on-1 chat messages to clients or colleagues. 

| ![](https://cdn-assets.productfruits.com//12e34cff-90eb-4f59-a2ad-340f094e8b95) |
| --- |

### Send a message   
 

-   Click on the 'Enter a message' tab 
-   Enter text, send with 'Enter' or click the arrow icon on the right side 

A message gets the status 'Sent' and the client receives a notification of your message.   
As soon as the message is opened, the status 'Read' changes to 'Opened' on  DD/MM/YYYY.   
A sent message can not be deleted.

Icons in the chat box:

-   📎 Upload Files\* from your computer and attach them to a message. 
-   **📖** Search for psychoeducation or blog articles in the NiceDay library and add the link to a message.

\* *Only formats: .JPG, .PNG, .PDF*

| ![](https://cdn-assets.productfruits.com/9e2a0ef8-88cc-49d7-9b1f-372ebe58eef4) |
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### Receiving messages 

Clients can send chat messages, share files and photos via the NiceDay App.   
You will see a notification of a chat message in your client list in the Left Menu. 

| ![](https://cdn-assets.productfruits.com/7a8c8030-e9a3-4853-8894-75409265cb0e) |
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**Status 'Read'**  
You can read a received message without the status of the message changing to 'Read'.   
The status changes to 'Read' as soon as you click, scroll or type a message in the chat box. 

* * *

## (Video)call **📞**  
 

-   **Phone 📞** Start a phone call without video. During the call, you can still turn the video on
-   **Camera 🎥** Start a call with video  
     

| ![](https://cdn-assets.productfruits.com//d11249ea-04dd-45b7-9385-86924516073e) |
| --- |

  
When you start a (video)call, you will get a screen with different choices:

-   **Session/consult:** NiceDay registers this as a treatment session or consultation.
-   **Intake:**                  NiceDay registers this as a intake (diagnostics).
-   **EMDR:**                  During your session you can use the EMDR-panel (See EMDR Manual)  
     

| ![](https://cdn-assets.productfruits.com//c9fc5b9d-c6ad-4eb5-9de6-5e1c2e0f27a9) |
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####   
Additional call functionalities:

During the (video) call you can use:

-   Background blur ![](https://cdn-assets.productfruits.com//e776ef09-717b-4e96-97e8-90330f70cd05)
-   Screen sharing ![](https://cdn-assets.productfruits.com//995d6325-a014-4c8f-8a25-816fca2d0adb)
-   Add a colleague to a call ![](https://cdn-assets.productfruits.com//816a7c66-5d3e-446f-afcc-cba98c15dd7f)
-   EMDR panel  ![](https://cdn-assets.productfruits.com//31fc24b8-cf72-4475-ac75-d2c880a55918)
-   WiFi connection status  ![](https://cdn-assets.productfruits.com//8e7baeeb-0c1a-4b7a-b15c-906e98ea7c93)
-   Private notes  ![](https://cdn-assets.productfruits.com//6c721958-7928-42de-91c1-b21b86d14eab)