Chat and (Video)call

Chat 💬

On the personal page of a client or colleague, a pop-up window opens on the right-hand side: the chat box. 
You can send 1-on-1 chat messages to clients or colleagues. 

Send a message 
 

• Click on the 'Enter a message' tab 
• Enter text, send with 'Enter' or click the arrow icon on the right side 

A message gets the status 'Sent' and the client receives a notification of your message. 
As soon as the message is opened, the status 'Read' changes to 'Opened' on  DD/MM/YYYY. 
A sent message can not be deleted.

Icons in the chat box:

• 📎 Upload Files* from your computer and attach them to a message. 
• 📖 Search for psychoeducation or blog articles in the NiceDay library and add the link to a message.

* Only formats: .JPG, .PNG, .PDF

Receiving messages 

Clients can send chat messages, share files and photos via the NiceDay App. 
You will see a notification of a chat message in your client list in the Left Menu. 

Status 'Read'
You can read a received message without the status of the message changing to 'Read'. 
The status changes to 'Read' as soon as you click, scroll or type a message in the chat box. 

(Video)call 📞
 

• Phone 📞 Start a phone call without video. During the call, you can still turn the video on
• Camera 🎥 Start a call with video
   

When you start a (video)call, you will get a screen with different choices:

• Session/consult: NiceDay registers this as a treatment session or consultation.
• Intake:                  NiceDay registers this as a intake (diagnostics).
• EMDR:                  During your session you can use the EMDR-panel (See EMDR Manual)
   

Additional call functionalities:

During the (video) call you can use:

• Background blur
• Screen sharing
• Add a colleague to a call
• EMDR panel  
• WiFi connection status  
• Private notes